Refund Policy

TradeMind AI provides instant, on-demand access to AI-generated trade coaching reports, analytics, and Trader DNA insights. Because usage begins immediately upon payment (report generation, quota allocation, and feature access are unlocked instantly), the product is treated as a digital service that is consumed at the point of purchase, not a physical good.

Refunds are considered on a case-by-case basis and may be granted where:

• You were charged due to a technical or billing error on our end (e.g., incorrect amount, duplicate charge).
• A paid subscription was activated but you were unable to access the core paid features because of a verified fault in our platform, and our support team could not resolve it within a reasonable time.
• You were charged after a subscription was already cancelled but the cancellation had not yet taken effect.

Eligible refund requests must be raised within 7 days of the charge.

Refunds are not provided for:

• Change of mind after a subscription has been purchased and used.
• Reports already generated, analytics already computed, or quota already consumed for the current billing period.
• Dissatisfaction with AI-generated coaching content, scores, or recommendations, which are inherently subjective and educational in nature (see our Terms of Service).
• Trading losses or outcomes resulting from decisions made using TradeMind AI, which does not provide financial advice.
• Partial billing periods when you cancel partway through a monthly or yearly cycle.
• Any coupon or discount amount already applied at the time of purchase.

If Razorpay charges you more than once for the same subscription period due to a network error, retry, or accidental double-submission, contact our support team with your payment reference ID. Once verified against our records, the duplicate charge will be refunded in full to the original payment method.

If a payment fails, is declined, or does not complete on Razorpay's end, no subscription is activated and no charge should be debited from your account. If your bank or card statement shows a deduction for a payment that Razorpay or TradeMind AI did not confirm as successful, this is typically an automatic hold that is reversed by your bank within a few business days. If it is not reversed, contact our support team with the transaction reference so we can verify it with Razorpay.

You may cancel your monthly or yearly subscription at any time from Settings. Cancellation stops future renewals but does not automatically refund the current billing period — you retain access to paid features until the end of the period you already paid for. Yearly plans, where offered, follow the same rule: cancellation prevents the next renewal but does not refund the remaining months of an active yearly term.

If a subscription was purchased using a coupon or discount code, any refund issued (where eligible under this policy) will be limited to the actual amount paid after the discount was applied, not the original list price.

To request a refund, email our support team with your registered email address, the Razorpay payment ID or invoice reference, and a brief description of the issue. We may ask for additional details to verify the request against our billing records.

Approved refunds are initiated within 5–7 business days of approval. Once initiated, Razorpay and your bank or card network may take an additional 5–10 business days to credit the amount back to your original payment method, depending on your bank.

For any billing or refund question, reach out via our Support page or email our support team directly.

We may update this Refund Policy from time to time to reflect changes in our pricing, billing provider, or applicable law. The "Effective date" above will be updated whenever changes are made, and continued use of TradeMind AI after an update constitutes acceptance of the revised policy.

This policy is governed by the laws of India. Any disputes relating to billing or refunds will be subject to the exclusive jurisdiction of the courts of India, without regard to conflict-of-law principles.